Delivery Information

This page covers products bought from our online shop: what delivery costs, why an order can arrive in more than one delivery, how long gates take and what happens on the day. For returns, exchanges and faulty goods, see returns and refunds.

One delivery charge, however many brands

Our shop brings together gates, railings and accessories from two manufacturers, Ready Made Gates and Burbage Iron Craft. Each sends its products to you directly, so an order with both in it is two separate deliveries.

Normally that would mean paying both delivery charges. With us it doesn’t: you only pay the dearest delivery charge in your basket, and we cover the other. Your basket and checkout show what the other deliveries would have cost, so you can see what you’ve saved.

How much will delivery cost?

Delivery is worked out in your basket from what you’re buying, and you’ll see the exact charge, including VAT, before you pay.

• Ready Made Gates: delivery is free on any order with a pedestrian or double gate in it, including the posts and accessories that come with it. Posts or accessories ordered on their own carry a delivery charge.
• Sliding gates: delivery is priced for your address. We’ll contact you with the cost before anything is sent, and you can decide whether to go ahead.
• Burbage Iron Craft: one flat delivery charge, however much you order.

Where do you deliver?

We deliver to UK addresses. Our standard rates cover mainland UK.

Deliveries to the Scottish Highlands and islands, Northern Ireland and other offshore addresses can carry a surcharge from the carrier, depending on what you order. If yours does, we’ll contact you with the extra cost before anything is sent, and you can decide whether to go ahead. If you’d like to know first, get in touch before you order.

Why might my order arrive in more than one delivery?

Because each manufacturer sends its own products, an order with both brands in it will arrive as two deliveries, often weeks apart, as Ready Made Gates make their gates to order. If part of your order turns up before the rest, the rest is on its way.

How long will delivery take?

Ready Made Gates make their gates to order. As a guide, from the day you order:

• Standard garden gates, driveway gates and posts: 3 to 4 weeks
• Sliding gates: 7 to 9 weeks

The exact delivery day is confirmed as it gets close. Burbage Iron Craft timings depend on the product. If you need something by a particular date, call us on 01952 740308 before you order and we’ll check for you.

Gate deliveries: someone needs to be in

Gates, posts and railing panels are large, heavy deliveries, and the delivery day is arranged with you beforehand. Please make sure:

• Someone is there on the arranged day to take the delivery. If nobody is in, the carrier can charge for a second delivery, which we would have to pass on.
• There is access for a delivery vehicle to reach your address. If there’s anything the driver should know, such as a narrow lane or a gate code, add it in the order note at checkout.
• You can move it from there. Goods are delivered to your address, not carried into position or fitted, so you may need a second pair of hands.

Would you rather we fitted it? We install gates, railings and automation across Shropshire and the surrounding counties. Ask for a free quote.

What if I’m out when a parcel arrives?

Smaller items such as hinges and latches go by courier, and if nobody is in, the courier will follow its usual process for rearranging delivery. If you have somewhere secure a parcel can be left, add it in the order note at checkout. Anything left in a safe place at your request is left at your own risk.

Check your delivery when it arrives

Please check everything as soon as it arrives, and before you fit anything. If something is damaged or missing, tell us as soon as you can, ideally within 48 hours, with photos if you can, so we can take it up with the manufacturer quickly. If the packaging is clearly damaged when it arrives, note that when you sign for it.

Good to know

• One address per order: we can’t split an order between addresses.
• A daytime phone number: please leave a mobile number at checkout, so we and the carrier can reach you about your delivery.
• Out-of-stock items: if something you order isn’t available, we’ll contact you to talk through what you’d like to do.